Sign in to your portal

Your agency gives you a portal where you can see your hours, the work done for you and your invoices, exchange files, and message the team. You need an invitation from your agency to get in.

Accept your invitation

1. Open the email You've been invited to … from your agency. It may mention Timebun, the tool your agency uses for the portal.
2. Click Accept invitation.
3. Enter Your name, choose a Password, type it again in Confirm password, and click Accept invitation.

You're taken straight into your portal.

The link in the email works for 14 days. If it has expired, the page says Invitation expired — ask your agency to send a new one.

If you already have an account with that email address (for example, another agency invited you before), the page asks you to sign in instead of choosing a new password.

Didn't get the invitation?

• Check spam or junk for You've been invited to … from your agency.
• Ask your agency to resend it. They can send it again with a fresh 14 days, or correct your email address if it was mistyped. They can also see whether the email was delivered to you or bounced.

Sign in next time

1. Go to your agency's portal address — the one your invitation took you to. Bookmark it.
2. Enter your Email address and Password, and click Log in.

You can also use Sign in with Google or Sign in with Microsoft instead, as long as it's the same email address your agency invited.

Forgot your password?

1. On the sign-in page, click Forgot your password?
2. Enter your email address. You'll get an email with a link to choose a new password.

Your agency can also send you a reset link.

The reset link lasts 60 minutes. If it doesn't arrive, check spam or junk, then click Forgot your password? again.

Your own account settings

Click your name at the bottom of the menu to open Profile (your name, email and timezone), Security (password and two-factor authentication) and Notifications. Your timezone dates your messages and files. Invoice dates, when your hours expire or renew, and the days on your timesheet follow your agency's timezone, so you and your agency always see the same day.

To leave, choose Log out from the same menu.