Get help from Timebun

Help is built into Timebun: search these articles, get an answer, or talk to the Timebun team without leaving the page you're on.

Open help

On a computer, click the round help button in the bottom-right corner of any page.
From the account menu, click your name at the bottom of the sidebar and choose Help & support.
On a phone, there's no floating button, so it doesn't cover the message box or the timer. Open the menu, tap your name at the bottom, then Help & support.

the help panel open in the bottom-right corner, with the search box

What you can do there

Search the help center — type a question and open an article right in the panel.
Get an answer straight away — ask in your own words and get an answer drawn from these articles.
Chat with us — when the Timebun team is available, start a chat.
Send us a message — when nobody's available to chat, leave a message and we'll reply by email.

You're already signed in, so we know your name and email address — you don't need to type them. When you sign out, the panel signs out too, so the next person on the same device doesn't see your conversations.

Who sees it

Help is for your agency's own people: the Owner (shown as Portal admin in the app for now), Admins and Team members. Your clients never see it — the portal carries your brand, not ours, and their questions come to you through the inbox. It's also hidden while you're viewing the portal as one of your clients.

Can't open the panel, or locked out of your account? Email support@timebun.com.